 |
 |
 |
Utilities
| CONTACT | TITLE | PHONE | |
|
Michelle Holmstead Mistie Baird |
Utility Clerk Utility Clerk |
(435) 635-2811 X4 (435) 635-2811 X100 |
Applying for a Utility Account
Anyone needing utility services must complete and submit an application for service. A $10.00 turn on or transfer fee is assessed with each application and will be billed on the first statement. Customers who are renting are required to pay a deposit of $300.00. This deposit is refundable after two years of good payment history* or will be applied to the final bill upon termination of the account and any remaining amount will be refunded. Customers who have purchased real property may have the deposit waived with documentation showing ownership of the property (e.g. Buyer's Settlement Statement, property tax billing, etc.).
Download a PDF version of the Utility Application. Return the completed form to the City Office with the utility deposit, if required. A copy of the applicant's photo identification will be taken by a Utility Clerk at the time of application.
*Department policy defines good payment history as having no more than three late payments and no balances carried into the next month over a two-year period.
Terminating a Utility Account
Customers may terminate a utility account by downloading the Utility Termination form, filling it out, and returning it to the Utility Office. Customers will be responsible for any remaining charges due on the account for service through the termination date. Please submit the termination form as soon as possible so final meter readings can be taken.
Billing Information
The City of Hurricane provides culinary water, electricity, and storm drainage utility services for most areas within the City limits. The City also bills for sewer and garbage services on behalf of Ash Creek Special Service District and Washington County Solid Waste. Please see our contacts page for Ash Creek Sewer and Washington County Solid Waste contact information.
Meter readings are taken each each month for water and power usage. Bills are sent out on the 1st of each month. Utility bills are due and payable by the 15th of the month. A 5% late fee is assessed if the bill is not paid in full by the 15th.
Shut off notices are sent each month to those customers who have a past due balance. If payment, or arrangement for payment, is not made by the shut off date electric and/or water service will be disconnected. If service is disconnected, the customer will be required to pay the full account balance before service will be reconnected. There will also be a reconnection fee assessed to the account.
For more information about all utility fees, download the Consolidated Fee Schedule or contact the Utility Clerk at the number listed above.
Payments
Utility payments can be made in person at the City Office in the Utility Department or at the drive-up window by check, money order, cash, or credit and debit cards (Visa and Mastercard only). Payments by check or money order may also be mailed to the Utility Department: 147 North 870 West Hurricane UT 84737. The Utility Office also provides a convenient outdoor drop-box for utility payments located at the front of the City Office. Please do NOT leave cash payments in the drop-box.
Additionally, payments can be made online by credit/debit card or E-check using the Online Bill Pay link on the home page of this web site.
The Utility Department does NOT accept payments by telephone.
Customers wishing to set up automatic payments from a checking account may sign up for ACH direct pay through the Utility Office. ACH payments are drafted from the account on the 8th of each month. Download the ACH authorization form. Return the completed form with a voided check to the Utility Office. Please be aware changes to or cancellations of direct pay must be made in writing a minimum of seven (7) days prior to the 8th of each month.
Please be aware that payments by check WILL NOT be accepted on past due accounts. These accounts must be paid by cash, money-order, or credit/debit card.