|Michelle Prince||Utility Clerk||(435) 635-2811 X101|
|Kendra Craynor||Utility Clerk||(435) 635-2811 X114|
|Matt Patterson||Utility Clerk||(435) 635-2811 X104|
NOTE: The Xpress Bill Pay is the only method approved by The City of Hurricane for online payments. YOU WILL NOT BE CHARGED A PROCESSING FEE FOR USING THIS SERVICE.
Using any other online payment system may result in additional credit card fees and charges. These extra fees ARE NOT passed on to Hurricane City. If you have questions about which service you are using, please contact the Utility Office at 435-635-2811.
Anyone needing utility services must complete and submit an application for service. A $20.00 turn on or transfer fee is assessed with each application and will be billed on the first statement. Customers who are renting are required to pay a deposit of $300.00. This deposit is refundable after two years of good payment history* or will be applied to the final bill upon termination of the account and any remaining amount will be refunded. Customers who have purchased real property may have the deposit waived with documentation showing ownership of the property (e.g. Buyer's Settlement Statement, Closing Disclosure, property tax billing, etc.). Please review the Security Deposit Policy for detailed information regarding the Utility department policy regarding the $300.00 security deposit.
If you are applying by email these items must be attached and emailed to email@example.com in order to have utility service transferred:
Service connection and disconnection requests must be received by 12:00 noon in order to receive same-day service. Service requests received after 12:00 noon will not be processed until the following business day. Please plan your moving schedule accordingly.
An Information Sheet for new residents with additional helpful contact information is also available.
*Department policy defines good payment history as having no more than three late payments and no balances carried into the next month over a two-year period.
Customers may terminate a utility account by downloading the Utility Termination form, filling it out, and returning it to the Utility Office or emailing it to firstname.lastname@example.org. Customers will be responsible for any remaining charges due on the account for service through the termination date. Please submit the termination form as soon as possible so final meter readings can be taken.
The City of Hurricane provides culinary water, electricity, and storm drainage utility services for most areas within the City limits. The City also bills for sewer and garbage services on behalf of Ash Creek Special Service District and Washington County Solid Waste. Please see our contacts page for Ash Creek Sewer and Washington County Solid Waste contact information.
Meter readings are taken each each month for water and power usage. Bills are mailed on the 1st of each month. Utility bills are due and payable by the 15th of the month. A 5% late fee is assessed if the bill is not paid in full by the 15th. If the balance remains unpaid through the end of the month, an additional $10.00 non-payment penalty will be assessed on the first business day of the month.
Final notices before shut-off are mailed at the first of each month to those customers who have a past due balance. If payment of the past due balance is not made by the 15th of the month following the month in which the balance was originally due, electric and/or water service will be disconnected. In order to avoid service disconnection, customers must pay any past due balance by the 15th or pay the full balance prior to the scheduled shut-off date. The shut-off date is scheduled with the utility crews each month and the disconnection date will vary from month to month. Service may be disconnected at any point after the 15th of the month if the past due balance has not been paid. If service is disconnected, the customer will be required to pay the full account balance before service will be reconnected. There will also be a reconnection fee assessed to the account.
Utility payments can be made in person at the City Office in the Utility Department by check, money order, cash, or credit and debit cards (Visa and Mastercard only). Payments by check or money order may also be mailed to the Utility Department: 147 North 870 West Hurricane UT 84737. The Utility Office also provides two convenient drop-box locations for utility payments. There is an indoor drop-box located in the lobby outside the utility office door and an outdoor drop-box located outside in front of the City Office. Please do NOT leave cash payments in the drop-box.
Additionally, payments can be made online by credit/debit card or E-check using the Online Bill Pay link on the home page of this web site.
The Utility Department does NOT accept utility payments by telephone.
Customers wishing to set up automatic payments from a checking account may sign up for ACH direct pay through the Utility Office. ACH payments are drafted from the account on the 8th of each month. Download the ACH Authorization Form. Return the completed form with a voided check to the Utility Office. Please be aware changes to or cancellations of direct pay must be made in writing a minimum of seven (7) days prior to the 8th of each month. To cancel an existing ACH automatic payment for utility billings, please download, complete, and return the ACH Cancellation Form to the Utility Office.
Please be aware that payments by check WILL NOT be accepted on past due accounts. These accounts must be paid by cash, money-order, or credit/debit card.